The 2K11 24/7 CCLV: Better Than the Last One

Some days you’ve just got little left to give. And those, my friends, are the days where I rely on the people around me to brainstorm and come up with little bits of genius.

Today, Sarah told me about a TED Talk video from Elizabeth Gilbert of Eat, Pray, Love fame about nurturing creativity — pretty apropos considering that I hit a bit of a wall tonight and really needed something to overcome the blockades of my mind.

She speaks about the fear of not being able to do better than our last effort, how it can stifle creativity, and what we can do to contnue on. She speaks of our social stigma to link misery and creativity — i.e. that our best creative work comes when we’re the most emotionally disturbed. It’s a good, honest talk about an approach to separate the two without sacrificing quality. You can check it out below:

Thanks for the help, babe. Back to our regularly scheduled posts tomorrow!

–Casey E. Palmer

255/365

The 2K11 24/7 CXXXIII: The Art of Customer Service

Having come from a decade of jobs focused on customer service, let me tell you right here, RIGHT NOW — EVERY CUSTOMER IS IMPORTANT.
Now, before we begin, here are some other things I should let you know:
1 — The customer is NOT always right. But when they’re not (and these moment are RARE), it’s up to you to steer them in the right direction.
2 — Giving good customer service is NOT EASY. Competing with similar businesses aside, if you want loyal customers who will come back for more of what you’re providing, you have to go above and beyond expectations. You are in charge of manufacturing a memory that the customer will associate with you and share with their friends. Do you REALLY want this to be a negative one?
3 — Treat the customer as YOU would want to be treated! Or even BETTER than you’d want to be treated! If someone has come across you for the first time, you don’t want them leaving having just had a ‘good customer interaction’ — you want a ‘great customer EXPERIENCE‘!!!

The 2K11 24/7 CXII: Making the Earth a Greener Place!

Every year, April 22nd is Earth Day. Which is good, because I totally forgot about Earth Hour a little while back, apparently choosing to sit around and watch TV with Sarah instead. I’m going to go about it a little differently this time, though. I’m a big fan of making our world a greener place: I cringe when I see coworkers throw items in the trash instead of recycle them; I try to reduce my physical footprint by having less things so that I can use up less resources; I’m a regular public transit rider — in a lot of ways, I’d like to think that I contribute to the solution.
But I’m not perfect.

The 2K11 24/7 XX: Get Involved!

No man is an island. For that matter, neither is any woman, child or organism of any type. If you breathe, you need a community. Now I’m sure that there are the odd thing here or there that contradict this, but from a generalized standpoint, our relationships with others are one of the essential things that define our lives.Let’s take a look at some practical application: