Thanks, Bell, I’m Done: Why Shortchanging Your Customers with Inferior Service is NEVER the Way to Go.

A system outage is one thing when you’re trying to binge a series or catch up on the latest episode.

But when it makes you miss out on a moment in Canadian history because their infrastructure can’t keep up? That, my friends, as they say, is some bullshit.

For those of you who didn’t have the pleasure of experiencing what a very expensive screw job feels like, Bell’s Fibe Alt-TV service crapped out on its thousands of customers not only once during the 2019 NBA Finals, but twice. The first time was in Game 5 with forty-odd seconds left on the clock, leaving us scrambling to find out whether our Toronto Raptors won their first NBA title or not, and leaving us saying “Well, at least it wasn’t the game winner!”

Yeah… well, we shouldn’t have held our breath for Game 6.

Fool Me Once…

I only have a vague idea how the Raptors won because I had Sportsnet’s live tracker running on my iPad, but with four minutes left in the game, Fibe Alt-TV crapped out yet again, making us piece the action together through pirate streams, social media and whatever other info we could find.

As I write this, I hear all the honking, cheering and fireworks outside, a city awash with joy after twenty-four years of waiting, the true fans redeemed for all their patience. But seeing Kawhi Leonard’s free throws after the fact just wasn’t the same. Missing Van Vleet’s critical three. I wanted to be there with the millions of other Canadians on the edge of their seats for our time to shine, but I missed it for what? Unexpected server load? Untested fibre optic technology? For someone who’s only been a Bell customer a few months, it makes me wonder what our future relationship has in store.

So, Bell, what do we do? Do I find a service that’s more reliable? Do we make services cheaper since they’re not performing as advertised? Either way, friends, we’ve gotta do better.

Sincerely, your very disappointed customer,

–Casey Palmer

The Life and Times of Casey Palmer — The State of the #BloggerLife, March 2019 — Consistently Inconsistent

As I hustle to consolidate my ideas in one place, I can’t help but look back on the year so far and how much I’ve accomplished in the process. I’ve had plenty of opportunities to slow things down and take some time to let things simmer, but it hasn’t been that kind of year—I’m finally getting my act together, and I know it won’t happen overnight.

The Quest to Make EXCELLENT Content.

I’m convinced I’m on to something, trying to mine the very best content from the hundreds of ideas I have scattered about, but I need to be patient with it all because amazing content can’t be rushed.

But that’s the problem, isn’t it? Our standards have plummeted in the hunt for quick content, too many creators looking for ways to game the system instead of actually innovate. We try hard to mimic others’ successes rather than look to forge our own paths, confused when it doesn’t work for us as well as it did for the last guy. And that’s a damn shame in a world craving better content than ever.

The Life and Times of Casey Palmer — The State of the #BloggerLife, March 2019 — Consistently Inconsistent — Current Shot of Casey

So sure—I’m a bit behind with my posts. But it’s because I want to create something the calibre of which the world rarely sees—I’m consistently inconsistent, but when I put work out, I want it to be amazing.

That in mind, let’s not dawdle any longer. You came here to see where I’m at with my second monthly update, and I’m more than happy to oblige. Without further ado, I present The State of the #BloggerLife, March 2019—”Consistently Inconsistent”.

I hope you enjoy it!


The 2019 200 Monthly Update — February

Zach put it best—with any to-do list, it’s only human to do the easy stuff first for that rush of accomplishment and leave the harder stuff for later. And that’s precisely what happened with The 2019 200, getting so much done in January that I was on track to finish the list by September.

But reality eventually catches up to you, and as you struggle to make everything fit, you soon understand what’s actually possible with the time you have and what’s just wishful thinking.

So for February, amidst Live from the 3.5 and everything I got up to for Black History Month, here’s what I managed to accomplish amidst all the chaos….