If you’ve never been to Toronto, you’d never know how random our weather can get. We went from the budding of spring yesterday — with snow melting and neighbours in t-shirts—to a vengeful storm flattening the city under a foot of snow, winds whipping ’round to make us all miserable. Work was a ghost town—Mother Nature and March Break… Continue reading Mophie Warming Winter’s Revenge
Father to two. Husband to one. Second to none.
The Art of Customer Service
Having come from a decade of jobs focused on customer service, let me tell you right here, RIGHT NOW—EVERY CUSTOMER IS IMPORTANT. Now, before we begin, here are some other things I should let you know: The customer is NOT always right. But when they’re not (and these moments are rare), it’s up to you… Continue reading The Art of Customer Service