Silence Says EVERYTHING

Last updated on January 16th, 2021 at 05:45 pm

Last Updated: January 16, 2021


The Scintilla Project Logo

1. Sometimes you have to be cruel to be kind. Write about a time you taught someone a lesson you didn’t want to teach.

2. Talk about a time when you were driving and you sang in the car, all alone. Why do you remember this song and that stretch of road?

— The Scintilla Project Day 3 prompt

It takes a lot to bring out my bad side. I have a ton of patience and let many things slide off my back that’d probably drive other people insane.

But even though it’s rare—even though I can count the times I’ve yelled at someone outside of my immediate family on one hand—once you do bring my anger out, there’s one thing and only one that you should do:

LOOK OUT.

My TD Canadas Trust business card, back when.
You came asking’, I got to bankin’!!!

After my restaurant days, unlikely circumstances led to a banking job where I’d spend 6 years climbing ladders (or more accurately, being hoisted up them) and helping our clientele. I was one of the best we had at what we did, and prided myself in giving the best customer service possible, every. Single. Time.

Which is why I was livid when I got accused of making a mistake that I know I didn’t make.

Banker Blues

Me dress for success and ready to impress
You don’t mess… with the best.

As a sales rep, it was my job to keep a portfolio of clients and ensure that their financial interests were looked after. It involved many long hours of paperwork, follow-up calls and lending an ear to the things going on in their lives, but it was all worth it to make sure that they were all getting where they wanted to.

No sales rep can do their job alone, though—on top of the relationship you build and business you drum up yourself; you rely on the bank tellers to refer new clients to you. You’re not licensed to sell mortgages or trade stocks, so you refer business up to the financial advisors when the opportunity comes along.

But nobody’s perfect. No one.

Your Number’s Up

Pride can get in the way of honesty all too often.

One night, a customer came in with a complex set of transactions, and I was one of the few reps my bosses would trust to do it. After at least 45 minutes of opening account, writing mortgage transfer papers and preparing some investments, I knew that I’d done one of my best jobs ever. The customer was happy, my bosses were happy, and it was immaculate. I called it a great night!

Too bad I couldn’t say the same about the next morning.

It seems that someone had made a huge mistake in processing the customer’s mortgage transfer the night before, and they were out to lose tens of thousands of dollars if it wasn’t fixed—and everyone swore that I did it.

I’m confident in my skills. I know what I can do and what my potential is. But I’m not cocky—if I make a mistake, I’ll be the first to admit it and try to get it fixed.

And this wasn’t my mistake.

In the End, It All Adds Up.

Me posing in my bank uniform on the south end of Mississauga
That’s RIGHT!!!

After getting chewed out and lectured by management, they decided that my punishment was to get on the phone with the mortgage centre, other banks and whoever it took to fix the problem and to do it for as long as I had to.

Hours later, it was done, and so was I. I flat-out refused to work until they got their heads out of their asses and got the real story. I went up to the lunchroom and sat.

No one had ever seen me that silent before, and they were worried.

After they got an investigation done on the transactions, it turned out that the financial advisor who I’d referred my customer to had made the mistake, pulled the seniority card and tried to pin the blame on me.

How d’you like them apples???

In the end, they did apologize, and they learned that I wasn’t a force to be reckoned with, but I didn’t end up working there much longer as a different career path would soon open up with new experiences, new opportunities and far better pay.

But that’s another story for another day.

The second logo for Casey Palmer, Canadian Dad

Resume Surgery

Last updated on April 4th, 2021 at 07:11 pm

In a bad economy, knowing how to write a good resume is a valuable skill. The balance between including all of your skills and keeping the resume concise enough for employers to care is hard to attain, but ever-important in order to make that step from candidate to colleague.

One of the things I find myself doing more and more often on the side is helping people sharpen their resumes enough to get them noticed. I pretty much do for them what I’d do for myself—I put their resumes at the standard I’d expect for mine; this means I watch for spelling, grammar, flow, formatting and consistency. Every little detail matters.

But there are a good deal of things in resumes that I see too often and are simple enough to solve in order to make your resume look more modern:

Keeping Your Job Close and Your Happiness Closer

Last updated on November 24th, 2020 at 02:00 am

The second of five posts from Andrea for the 2K11 24/7 Honeymoon Series!

You can check the full series out here:

–Casey E. Palmer


Keeping Your Job Close and Your Happiness Closer

When we are young our minds and hearts are full of possibility. When we get older the world comes into sharper focus. Outside sources start to hem in our choices. The one thing that can’t ever be closed off or driven away is your happiness. I know some people who have married both their job and their happiness together. And others who have to keep them separate in order to live through one and keep the other safe.

Yes, I’m still alive.

Hey, all. I figured I should make my announcement here since I think you guys are probably the only people who’d care enough to read it.

This summer I’ll be working at…

TD CANADA TRUST!!!

…wait, I already work there. Oh, wait.

This summer I’ll be:

DOING WEB DEVELOPMENT FOR TD CANADA TRUST!

Yeah, man. This is a great opportunity—I mean, I can put down work on designing a corporate website without having any formal design degree on my resume. Sick. The backstory itself, though:

Back around Christmas, I was commissioned to design this card for my branch. Well, my managers were so impressed with it, that they faxed it out to all the branches in the district and the head offices for the region (despite the two women who tried to cuss me out for drawing them badly—I drew the entire freakin’ staff from memory! Gimme a break!)

So, that was then, and last Thursday, our Manager of Customer Service (MCS) told me I’d got a call from the region’s Manager of Sales and Service (MSS), because they wanted to add some youthful new life to our region’s webpage, and my name was remembered from the Christmas card. w00t! So I met with the MSS yesterday, and it looks like I’ll be working part-time downtown in the head offices on the website and producing a newsletter.

Which means paper. And paper makes the world go ’round.

So things are busy, but well.

See y’all soon,

–case p.